Психологічні особливості емоційного вигорання працівників банківської сфери

Abstract

The main purpose of the master's work was to study and study the features of burnout of banking workers in order to prevent and correct complex conditions. In the theoretical part the existing approaches to the given problem are opened, features of a syndrome of emotional burnout and what factors in psychological science are considered; features of work in the banking sphere are considered.
The research part of the work identifies the psychological features of the manifestation of emotional burnout and its causes in employees of the banking sector, the study of interpersonal relationships in the team, as determinants of professional stress of employees. A theoretical analysis of the problem of emotional syndrome depending on the individual characteristics of conditions and attitudes to life, work; marital status. The results of the research were processed and analyzed, the results of the empirical research were systematized, the general conclusions about the research were formulated and the measures of psychoprophylaxis of emotional burnout in the bank were carried out.